Money never sleeps – which is why Al Hilal Bank offers both automated telephone banking and a personal Contact Center. Whichever way you choose to access our services, we ensure access to your accounts 24/7.
- An automated phone banking system (Interactive Voice Response- IVR) allowing customers to interact with the bank directly and receive immediate response
- Highly qualified and attentive Contact Center agents, ready to service your banking needs when you require additional information or assistance.
Benefits and services
- Card blocking
- Card activation
- Letter requests – Liability Letter and Balance Certificate
- Change PIN request
- Credit Card available balance
- Credit Card statement
- Debit Card replacement request
- Credit Card replacement request
- Shopping Card PIN reset