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Credit Agricole Corporate & Investment Bank Italy

Crédit Agricole CIB in Italy offers comprehensive services, ranging from financing to hedging, investment products and advisory, to large Italian companies, financial institutions and public sector entities. Crédit Agricole CIB works closely with other Crédit Agricole companies, in particular with Cariparma and Friuladria, the Italian retail banks of the Group.

CRÉDIT AGRICOLE CIB’S STRENGHTS

Crédit Agricole CIB in Italy is particularly strong on structured finance and fixed income. Its solid and well-recognized Milan-based teams are close to the clients. The teams provide the foundation for establishing long term relationships, far from the “hit and run” approach of some other banks. They work as part of global product lines, which guarantees access to state of the art solutions and international reach. Crédit Agricole CIB in Milan is big enough to handle large, complex transactions, but small enough to facilitate product integration and to remain creative and flexible. 

HISTORY AND ORGANIZATION 

Crédit Agricole CIB has been present in Italy for more than 40 years. The Bank operates in Milan as a branch of Crédit Agricole CIB. 
A team of Senior Bankers handles client relationships and coordinates product delivery together with the local product line teams. The product platform is backed by strong risk, legal, compliance, tax and accounting teams that create a safe and sound environment.

INTERNATIONAL BUSINESS SOLUTIONS

Located in Milan, the Crédit Agricole Group International Business Solutions “Italy” assists Crédit Agricole’s mid-cap corporate customers with their international operations, by providing expertise on the local environment as well as by securing access to a wide spectrum of banking services abroad.

Contact:
Crédit Agricole Group International Business Solutions in Italy,
Via Armorari 4
20123 MILAN

[email protected]

CONTACT

Internal communication
Email: [email protected]

TRANSPARENCY

This section contains the main information documents provided for by the rules on the transparency of banking and financial transactions and services (Supervisory Regulations of 29 July 2009 “Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers”).

Transparency

This section contains the main documents of an informative nature required by the legislation on the transparency of banking operations and services (Supervisory Provisions of 29 July 2009 “Transparency of financial banking operations and services. Correctness of relations between intermediaries and customers”).

Pre-contractual information – Pre-contractual information

CLAIMS AND ALTERNATIVE DISPUTE RESOLUTION ORGANIZATIONS

For any claims, the Customer may contact in writing the Complaints Office by:

  • Certified Letter with acknowledgment of receipt to be sent to Crédit Agricole CIB, Piazza Cavour 2, 20121 – Milan;
  • Electronic mail to the email address [email protected];
  • Certified e-mail to the PEC address [email protected].

The Bank, upon receipt of the complaint, will confirm it to the Customer and subsequently provide a response on the merits within the deadlines provided by the applicable regulations. For claims related to banking products and investment services the Bank undertakes to deal with requests within 60 days from the date of their receipt, instead the Bank must answer at the latest within 15 working days from the receipt of the claim, if the claim relates to the provision of payment services.

If the Customer is not satisfied or has not received a response by the Bank in relation to the provision of banking and financial services, before contacting a judge, the Customer can contact:

  • Financial Banking Conciliator: more information can be found at http://www.conciliatorebancario.it.
  • Financial Banking Arbitrator (ABF): how to apply to the Arbitrator can be found at www.arbitrobancariofinanziario.it;
  • Arbitrator for Financial Disputes (ACF), established at Consob; more information can be found at: https://www.acf.consob.it/

Below, evidence of the main reference documentation is provided:

  • Practical Guide to the Banking and Financial Arbitrator (ABF)
  • Practical Guide Arbitrator for Financial Disputes (ACF)

Complaints Office and Procedure for the management of customer complaints

For any complaints, the customer can contact the Complaints Office in writing using one of the following methods:

  • Registered letter with return receipt to be sent to Crédit Agricole CIB, Piazza Cavour 2, 20121 – Milan; 
  • E-mail to the email address [email protected] ;
  • Certified e-mail to the certified email address [email protected] .

Once the complaint has been received, the Bank will confirm it to the customer and will subsequently provide an answer on the merits within the deadlines set by the applicable legislation. The responses to complaints presented in relation to banking products and investment services must be sent to the client within 60 days from the date of receipt of the complaint while for complaints relating to payment services, a written response must be sent to the client within 15 days from receipt of the complaint.

If the customer is not satisfied or has not received a response regarding the provision of banking and financial services, before resorting to the court, the customer may resort to:

Evidence of the main reference documentation is provided below:

  • Practical Guide to the Financial Banking Arbitrator (ABF)
  • Practical Guide Arbitrator for Financial Disputes (ACF)

OUR PRESENCE IN THIS COUNTRY

»Crédit Agricole CIB – Milan
Piazza Cavour, 2
20121, MILAN
T: + 39 02 72 3031
F: + 39 02 72 30 3203