Al Hilal Bank Online Chat

Money never sleeps – which is why Al Hilal Bank offers both automated telephone banking and a personal Contact Center. Whichever way you choose to access our services, we ensure access to your accounts 24/7.


  • An automated phone banking system (Interactive Voice Response- IVR) allowing customers to interact with the bank directly and receive immediate response
  • Highly qualified and attentive Contact Center agents, ready to service your banking needs when you require additional information or assistance.

Benefits and services

  • Card blocking
  • Card activation
  • Letter requests – Liability Letter and Balance Certificate
  • Change PIN request
  • Credit Card available balance
  • Credit Card statement
  • Debit Card replacement request
  • Credit Card replacement request
  • Shopping Card PIN reset

Let us know if there is something we can help you with

Inside UAE 600 522 229
Outside UAE (+971) 600 522 229