The Call Center is considered one of the bank’s key communication channels with customers and can be reached 24/7 via the hotline 19888, at the same rate as an ordinary phone call.
Services Provided by the Call Center:
First: Services through which call center agents respond to your queries:
- VIP customer services
- Dawli customer service
- Inquiries regarding all Bank products and services (cards, certificates, loans, transfers, etc.)
- Inquiries regarding balances and account transactions (current, savings, Youm Bi Youm account)
- Inquiries regarding remittances and transfers sent to the account
- Inquiries regarding branch locations, working hours and Bank ATMs
- Receiving customer suggestions and considering their implementation
- Receiving customer complaints / requests – whether regarding products or services – and responding to these as per pre-set deadlines.
- Canceling wrong PIN entry attempts for all types of cards
- Canceling wrong PIN entry attempts for the internet banking service
- Card activation (credit cards, salary cards)
- Creating or changing credit card PIN
- Card stoppage in case of theft or loss
- Sending the card transaction statement (credit card, Visa net)
- Registering requests for setting up the IVR service
- Amending customer data and accounts on the IVR service – adding, deleting, modifying
- Allowing the use of direct pre-paid debit cards – credit – for use abroad