Citibank Na Contact

Citi’s journey in the United Arab Emirates started in 1964 when Citibank, a member of Citigroup, opened its first branch in Dubai followed by Abu Dhabi in 1971. Since then, the bank came to be known for delivering excellence and consistently introducing the latest banking products and services to the UAE market. In 2006, Citi opened its regional Middle East office at Dubai International Financial Centre (DIFC) following approval by the Dubai Financial Services Authority to operate as an authorized firm.


Call our 24-hour CitiPhone Banking Services:

  • Citigold clients : +971 4 311 4653
  • All others : +971 4 311 4000
  • For payment related discussions, call our Collection Department on +971 4 408 5499 from 9AM to 6PM except public holidays and Sundays. Our Friday working hours are 9AM to 12PM and from 3PM to 6PM


If we are not able to meet your service expectations, you can select any of the below mentioned channels to log  your Concern / Complaint

  • Email Channel : Email to us on : [email protected]
  • Online Channel: Log into Citibank Online, Click “Service Center”, Select “Write To Us”
  • Phone Channel: Contact our 24 Hours Citiphone Customer Service :  on +97 14 3114000 ; Citi Private Client/ Citigold +971 4 311 4653.
  • Citi Commercial Bank: click here for further details
    (for Companies / Entities only).