UBL UK has permanently closed its Birmingham and Manchester branches from 4:00 pm on Friday, 29 April 2022. The London Branch remains open. If you hold an account(s) or a Safe Deposit Box with these branches, the Bank will contact you in writing with your banking options, which are also detailed in the Birmingham and Manchester Branch Closure Q&A (‘Answers to Your Questions’) Booklets below.
The Bank is committed to ensuring that we assist our customers through the branch closures process and we would like to offer our apologies for any inconvenience the branch closures may cause.
Ways to get in touch
Our customer service lines are open 9.15 am to 5.15 pm Monday to Friday. Lines are closed on weekends and public holidays. Calls may be recorded or monitored. We are currently experiencing an unprecedented level of calls leading to extended call wait times, we apologize for any inconvenience caused.
To report a lost or stolen card call +44 2077961517. The line is open 24/7.